Refund policy

Return & Refund Policy

Effective Date: 20 February 2026

At Terra Bloom Designs, we take pride in crafting premium planters and décor pieces. If for any reason you are not fully satisfied with your purchase, we’re here to help.

1. Returns

We accept returns within 7 days of delivery, subject to the following conditions:

  • The item must be unused and in its original condition.

  • The product must be returned in its original packaging.

  • Proof of purchase (order confirmation or receipt) is required.

To initiate a return, please contact us at:

📧 Email: premierscapes.in@gmail.com
📞 Phone: +91 9063664930

Once your return request is approved, we will provide instructions for the return process.

2. Non-Returnable Items

The following items are not eligible for return:

  • Custom-made or personalized products

  • Items damaged due to misuse or improper handling

  • Products returned without original packaging

  • Clearance or final sale items

3. Damaged or Incorrect Items

If your product arrives damaged or you receive the wrong item:

  • Please notify us within 48 hours of delivery.

  • Share clear photos/videos of the damaged product and packaging.

  • We will review and arrange a replacement or refund after verification.

4. Refunds

Once we receive and inspect the returned item:

  • Approved refunds will be processed within 7–10 business days.

  • The refund will be credited to your original method of payment.

  • Shipping charges (if any) are non-refundable unless the return is due to our error.

5. Return Shipping

  • Customers are responsible for return shipping costs unless the item is damaged or incorrect.

  • We recommend using a trackable shipping service.

6. Cancellations

  • Orders can be cancelled within 12 hours of placing the order.

  • Once shipped, orders cannot be cancelled.

7. Contact Us

For any questions regarding returns or refunds, please contact:

Terra Bloom Designs
📧 premierscapes.in@gmail.com
📞 +91 9063664930